Welcome to ptoule, where fashion meets purpose.

At ptoule, we believe that clothing is more than just fabric; it's a statement, an expression of who you are, and a reflection of your ideals. Our mission is to empower individuals around the world with unique, high-quality fashion that resonates with their personal style and values.

Our Mission

We are committed to bringing you the best in fashion, with a focus on sustainability, inclusivity, and innovation. Our collections are carefully curated to ensure that each piece not only meets our high standards for quality and style but also aligns with our dedication to ethical practices. From sourcing materials to delivering the final product, we strive to make a positive impact on both our customers and the planet.

Our Ideals

• Sustainability: We are dedicated to reducing our environmental footprint by offering eco-friendly options and supporting ethical production methods.
• Inclusivity: Fashion is for everyone. We celebrate diversity and ensure our products are accessible to all, regardless of size, shape, or background.
• Customer-Centric: Your satisfaction is our priority. We are always here to listen to your feedback and make your shopping experience as seamless and enjoyable as possible.

Contact Us

• E-mail:contactus@ptoule.com

At ptoule, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website.

1. Information We Collect

When you visit our website, we may collect the following information:

• Personal Information: Such as your name, email address, shipping address, and payment details when you make a purchase.
• Browsing Data: Information about your interactions with our website, including your IP address, browser type, pages visited, and time spent on our site.
• Cookies: We use cookies to enhance your browsing experience by remembering your preferences and providing personalized content.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Provide customer support and respond to your inquiries.
• Improve our website and personalize your shopping experience.
• Send you promotional offers, newsletters, and other communications (you can opt out at any time).
• Comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Companies that help us operate our website and fulfill your orders (e.g., payment processors, shipping companies).
• Legal Requirements: If required by law or to protect our rights, we may disclose your information.

4. Data Security

We take the security of your personal information seriously. We implement various security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections to any inaccurate data.
• Request deletion of your data, subject to certain legal exceptions.
• Opt out of marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review our policy periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at contactus@ptoule.com.

We value your feedback and are here to assist you with any inquiries. Feel free to reach out to us via email at [your email address]. Whether you have questions, suggestions, or just want to share your thoughts, we are always happy to hear from you.Your opinions matter to us. We’re always looking to improve our products and services, so don’t hesitate to share your experiences or suggestions.

How to Reach Us

• Email: Please feel free to send us an email at contactus@ptoule.com.

Thank you for being a part of our journey. Together, let's make fashion a force for good.

Welcome to ptoule. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. General Terms

1.1 Eligibility: By using our website, you confirm that you are at least 18 years old or have parental consent to use our services.

1.2 Account: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Conduct: You agree not to use our website for any unlawful purpose or in a way that violates these terms.

2. Orders and Payments

2.1 Order Acceptance: All orders are subject to acceptance by ptoule. We reserve the right to cancel or refuse any order at our discretion.

2.2 Pricing: All prices listed on our website are in [Currency] and are subject to change without notice. We make every effort to ensure the accuracy of pricing, but errors may occur.

2.3 Payment: Payment must be made at the time of purchase. We accept [list of payment methods].

3. Shipping and Delivery

3.1 Shipping Policy: Please refer to our Shipping Policy for detailed information on shipping times, processing times, and delivery.

3.2 Customs: You are responsible for any customs duties, taxes, or fees that may apply to your order.

4. Returns and Refunds

4.1 Return Policy: Please refer to our Return Policy for detailed information on how to return items and request refunds.

4.2 Refunds: Refunds will be issued in accordance with our Refund Policy. Please allow [X] business days for processing.

5. Intellectual Property

5.1 Content Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of ptoule or its licensors and is protected by copyright and other intellectual property laws.

5.2 Use of Content: You may not reproduce, distribute, or use any content from our website without our prior written consent.

6. Limitation of Liability

6.1 No Warranties: ptoule provides the website and services "as is" and makes no warranties, express or implied, regarding the website's operation or the information, content, or products available on it.

6.2 Liability: To the fullest extent permitted by law, ptoule shall not be liable for any damages arising from your use of the website or the purchase of any products.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of laws principles.

8. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions about these terms and conditions, please contact us at contactus@ptoule.com.

At ptoule, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy.

Refund Timeframe

You have 30 days from the date of delivery to request a refund. After this period, unfortunately, we cannot offer you a refund.

Refund Conditions

To be eligible for a refund:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, with all tags attached.
• Proof of purchase (receipt or order confirmation) is required for all refund requests.

Non-Refundable Items

Certain items are non-refundable:

• Gift cards
• Final sale items
• Customized or personalized products

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.

Contact Us for Inquiries

If you have any questions about our refund policy or need assistance with your return, please contact us at contactus@ptoule.com We are here to help and ensure your experience with us is a positive one.

Processing Time

Processing time refers to the duration from when we receive your order until it is shipped out. Each order undergoes strict quality checks, including material inspection, stitching, zippers, embellishments, and overall craftsmanship, ensuring it meets our high standards before dispatch.

 

The processing time may vary based on product complexity, size, and design. Larger or intricate orders may require extra time. Generally, orders are processed within 24 hours on business days. However, factors such as stock availability, peak seasons, and national holidays may extend processing by an additional 1-3 business days for high-demand or limited-stock items.

We appreciate your patience and understanding.

 

Shipping Information

• Shipping Method: Standard Shipping
• Estimated Delivery Time: 7-20 days

Note: Shipping time is estimated from the date of shipment, not the order date. Delays may occur due to incorrect addresses, customs clearance, or other unforeseen circumstances.

For further inquiries, please contact us at contactus@ptoule.com.